To make things easier for you, we've compiled a list of the most common questions we receive from our fans and customers. Hope this helps!
Are you impacted by COVID-19?
Alhamdulillah we're still running during this difficult time but our order fulfillment has additional delays. While we are working to get all orders out on time, we're facing up to an additional 5 days for most products to ship. Additionally, the postal service has experienced delays in shipping, along with shipments being routed improperly, adding additional delays to correct. We've been able to fulfill all orders, however, so insha`Allah you can continue to purchase our products and you'll be kept up to date about the status of your order.
How long will it take to receive my order?
Your order should reach you within 5-8 business days. All items are processed and shipped typically within 5 business days from when you place your order, and then delivery time takes up to 2-3 business days after that. Need it a little sooner? Shoot us an email before placing your order to see what we can do.
Do you send out shipping confirmation with tracking once an item ships?
Yes! As soon as an order is packaged, we print the postage labels and an automatic email is sent to the email entered at checkout. It includes all tracking information. Please check your junk or spam folders if you don't see yours.
What's your return policy?
See our return policy here.
Is the frame included in your wall art?
Definitely! All of our wall hangings come framed and ready to hang. No need to purchase a frame or any hanging equipment. You'll just need a basic nail and a hammer to nail it into the wall, but once you’ve done that, enjoy!
What's the size of your wall art?
The size of our frames is 22 x 11 inches.
Do you have any care instructions for your pillow covers?
Yes! Firstly, just like you'd handle a fancier pillow with care, remember to treat MMH pillows with respect, especially since some of our pillows have Islamic reminders on them.
Looking for other care instructions? Here they are:
- Spot clean only.
- If ironing is necessary, iron on a low setting and never iron the printed area directly. You can iron the back, or put another piece of fabric between the iron and printed pillow cover and iron on low with a light hand.
- Use a lint roller or tape to remove lint, which is common especially for darker fabrics. Just be gentle around the printed areas.
Is it bad to have Islamic pillows in the house?
Every single pillow cover we sell comes with care instructions specifically reminding you to treat the pillows with respect, similar to any product with an Islamic reminder on it that you might buy in this day and age (children's books, t-shirts, etc). It's up to the buyer to know if they can do this or not (and many can!). Everyone's home situation and how they treat their belongings varies. Just like you'd handle a fancier pillow with care, same goes for these!
Can I wash the pillow insert I bought on your website?
Yup. The pillow insert has a woven outer poly-cotton fabric cover, so it can be washed in a delicate/gentle cycle. We're talking about the pillow insert here, not the printed pillow cover. See above for pillow cover care instructions.
Why do you recommend 18x18" pillow inserts for your 16x16" pillow covers?
It fills out the corners much better! A slightly larger pillow insert is recommended for all pillow covers for a fuller look.
Do you sell your products wholesale?
We do! Contact us at email@example.com to let us know you're interested.
How come the things in your shop are more expensive than the home decor I'd buy at places like Target or HomeGoods?
All of our products are 100% made in the USA and they're not mass-produced. Our frames are custom-sized specifically for our wall art. Our pillow covers are individually hand-cut and sewn, and we have different printers that screen print them exclusively for us. They're handmade with love and care, and we strive for quality and perfection with all of the items in our shop to ensure that you're getting what you pay for. Hope that helps, but let us know if you still have questions!
Can you guys customize something for me?
So sorry, we don't offer customized orders at this time.
I love how your piece looks in my house! Can I send in a photo of mine?
We’d love to see your photos! Please email them to firstname.lastname@example.org.
Have any other questions? Feel free to contact us at any time.