To make things easier for you, we've compiled a list of the most common questions we receive from our fans and customers. Hope this helps!
Are you impacted by COVID-19?
Mail carriers are currently experiencing Covid-related delays that are beyond our control, so please allow for some extra time for all orders We are experiencing slight pillow processing delays due to Covid-19. Each pillow is made with love and is currently taking 5-10 business days before shipping. If you order mugs along with pillows, we'll ship out the mugs faster so you can enjoy them sooner than later, and the pillows will reach you after inshaAllah (so you'll receive them in separate packages). Thanks for your support and understanding during this crazy time!
Do you ship internationally?
Yes, we now ship to most countries around the world! For international orders outside of the USA, custom duties and import taxes may be required upon delivery. We do not collect these when you place your order, they are set by your country and out of our control.
How long will it take to receive my order?
U.S. mug and candle orders should reach you within 5-9 business days, while pillow orders can currently take up to 12-14 business days. During normal times outside of Covid, all items are processed and shipped typically within 5 business days from when you place your order, and then delivery time within the U.S. takes up to 2-5 business days after that. International orders will take longer to reach you. Need it a little sooner? Shoot us an email before placing your order to see what we can do.
Do you send out shipping confirmation with tracking once an item ships?
Yes! As soon as an order is packaged, we print the postage labels and an automatic email is sent to the email entered at checkout. It includes all tracking information. Please check your junk or spam folders if you don't see yours.
What's your return policy?
See our return policy here.
I've always loved your Islamic wall art, when is the new large-scale collection coming out?
We're working very hard on it currently, and hope to launch it by the end of the year inshaAllah!
Do you have any care instructions for your pillow covers?
Yes! Firstly, just like you'd handle a fancier pillow with care, remember to treat MMH pillows with respect, especially since some of our pillows have Islamic reminders on them.
Looking for other care instructions? Here they are:
- Spot clean only.
- If ironing is necessary, iron on a low setting and never iron the printed area directly. You can iron the back, or put another piece of fabric between the iron and printed pillow cover and iron on low with a light hand.
- Use a lint roller or tape to remove lint, which is common especially for darker fabrics. Just be gentle around the printed areas.
- If you purchased a pillow after September 2020, the pillow covers are now machine-washable!
Is it bad to have Islamic pillows in the house?
Similar to any product with an Islamic reminder on it that you might buy in this day and age (children's books, t-shirts, etc). It's up to the buyer to know if they can do this or not (and many can). Everyone's home situation and how they treat their belongings varies. Just like you'd handle a fancier pillow with care, same goes for these!
How come the things in your shop are more expensive than the home decor I'd buy at places like Target or HomeGoods?
We're a small family business and our products are not mass-produced. Our pillow covers are hand-cut and sewn, and we have different printers that print them exclusively for us. They're handmade with love and care, and we strive for quality and perfection with all of the items in our shop to ensure that you're getting what you pay for. Hope that helps, but let us know if you still have questions!
Can you guys customize something for me?
So sorry, we don't offer customized orders at this time. We love ideas for future products though and would love to know what you'd like to see next in our shop!
I love how your piece looks in my house! Can I send in a photo of mine?
We’d love to see your photos! Please email them to firstname.lastname@example.org or DM us on Instagram!
Have any other questions? Feel free to contact us at any time.